Tonton Streaming ReBoot (1994) S1E3 - Quick and the Fed

An accident causes a magnet to drain Dot of energy and, according to Phong, the only way to save her is to feed her slow food from Al's on level 31. While in Al's, the sprites are caught in a medival fantasy game where Bob and the user are attempting to reach Dot, the damsel in distress. Or are they?